Terms of service

TERMS & CONDITIONS

Effective Date: 03 August 2026

Website: ANSAROUD.com

These Terms & Conditions ("Terms") govern your access to and use of ANSAROUD.com (the "Website"), including all purchases, services, content, features and communications made available through the Website.

The Website is owned and operated by ANK3R ENTERPRISES, a partnership firm incorporated under the laws of India, carrying on business under the registered brand name ANSAROUD.

By accessing, browsing, creating an account, placing an order or otherwise using this Website, you acknowledge that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies published on this Website.

If you do not agree with any part of these Terms, you must discontinue using the Website immediately.

1. ABOUT US

ANSAROUD is an Indian fragrance house dedicated to creating and offering perfumes, attars, oud oils, bakhoor, incense products, reed diffusers, home fragrances, air fresheners, gifting collections and related fragrance products inspired by traditional perfumery and contemporary craftsmanship.

The Website is operated by:

ANK3R ENTERPRISES

Registered Office:

426/2116, Mauzzam Nagar,

Near Takiya Badar Ali Shah,

Lucknow – 226003,

Uttar Pradesh, India

Experience Centre:

Shop No. 29,

Lovelane Mens Market,

Hazratganj,

Lucknow – 226001

Customer Support

Phone & WhatsApp

+91 9580952449

Support Hours

24 Hours

GSTIN

09ACPFA3399F1ZX

2. DEFINITIONS

Throughout these Terms:

"Company"

means ANK3R ENTERPRISES operating under the brand name ANSAROUD.

"Website"

means www.ansaroud.com together with all webpages, mobile versions and services.

"User"

means any individual or entity accessing the Website.

"Customer"

means any person purchasing products through the Website.

"Products"

means all fragrances, perfumes, attars, oud oils, bakhoor, incense, reed diffusers, home fragrances, air fresheners, accessories, gift boxes and any other goods sold by ANSAROUD.

"Order"

means any purchase request placed through the Website.

"Services"

means all online services offered through the Website.

3. ACCEPTANCE OF TERMS

By accessing this Website, you confirm that:

  • You have read these Terms carefully.
  • You understand your legal rights and obligations.
  • You agree to comply with these Terms.
  • You agree to comply with all applicable laws.
  • You agree that these Terms constitute a legally binding agreement between you and ANK3R ENTERPRISES.

These Terms apply to every visitor, customer, reseller, guest and registered account holder.

4. ELIGIBILITY

The Website is intended for lawful use only.

By placing an order, you represent that:

  • the information you provide is accurate and complete;
  • you are legally capable of entering into a binding contract under applicable law;
  • you are purchasing products for lawful purposes only; and
  • you will comply with all applicable laws and regulations in your jurisdiction.

While there is no general age restriction to browse or purchase from the Website, certain fragrance products may contain alcohol or other ingredients that require responsible handling. Parents and guardians are responsible for supervising minors who use or access such products. All products should be kept out of the reach of infants and young children.

ANSAROUD reserves the right to refuse or cancel any order if it reasonably believes that the purchase violates applicable laws or these Terms.

5. WEBSITE USE

You agree to use the Website responsibly and only for lawful purposes.

You agree not to:

  • violate any law or regulation;
  • interfere with the operation or security of the Website;
  • attempt unauthorized access to any account, server or database;
  • upload viruses, malware or harmful code;
  • scrape, crawl or copy Website content using automated tools without permission;
  • impersonate another person or entity;
  • submit false or misleading information;
  • use the Website to conduct fraudulent activities;
  • misuse promotional offers or discount codes; or
  • engage in any activity that disrupts the experience of other users.

ANSAROUD reserves the right to suspend or permanently restrict access to any user who violates these Terms.

6. CUSTOMER ACCOUNT

You may choose to create an account to enjoy a faster checkout experience and access certain features of the Website.

When creating an account, you agree to:

  • provide accurate, current and complete information;
  • promptly update any changes to your details;
  • maintain the confidentiality of your login credentials; and
  • accept responsibility for all activities carried out under your account.

You are solely responsible for safeguarding your password. If you suspect any unauthorized use of your account, you must notify ANSAROUD immediately.

The Company is not responsible for losses arising from unauthorized access caused by your failure to protect your account credentials.

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.

7. PRODUCT INFORMATION

ANSAROUD strives to ensure that all product descriptions, ingredient lists, fragrance notes, pricing, photographs, videos and specifications displayed on the Website are accurate and up to date.

However:

  • fragrance perception is subjective;
  • longevity, projection and performance vary based on skin chemistry, weather, humidity, storage conditions and method of application;
  • natural ingredients may vary slightly from batch to batch;
  • handcrafted products may exhibit minor variations in colour, texture or appearance;
  • packaging may change from time to time without affecting product quality; and
  • colours displayed on digital screens may differ from the actual product.

Such variations do not constitute manufacturing defects and shall not be considered valid grounds for return, replacement or refund unless otherwise provided under our Return & Refund Policy.

8. PRODUCT SAFETY AND RESPONSIBLE USE

Our products are intended for external use only unless expressly stated otherwise.

Customers are advised to:

  • read the product description and fragrance notes before purchasing;
  • perform a patch test before regular use, particularly if they have sensitive skin or allergies;
  • avoid contact with the eyes, mouth and other sensitive areas;
  • discontinue use if irritation occurs and seek medical advice where necessary;
  • store products in a cool, dry place away from direct sunlight and excessive heat;
  • keep containers tightly closed when not in use; and
  • keep all fragrance products away from open flames, sparks and other sources of ignition, as certain products may be flammable.

The Company shall not be liable for adverse reactions arising from improper use, misuse, failure to follow instructions, known allergies, or individual sensitivities.

End of Chapter 1 (Sections 1–8).

This opening chapter establishes the legal relationship between ANSAROUD and its customers, defines key terms, sets expectations for website use, and introduces important product and safety provisions. The next chapter will cover Orders, Pricing, Payments, Shipping, Delivery, Cancellations, Returns, and Refunds, incorporating your specific business practices such as dispatch within four hours, Shipway fulfillment, damage reporting within two hours, and refunds within seven business days.