Refund policy

RETURN, REFUND & CANCELLATION POLICY

Effective Date: 03 August 2026

At ANSAROUD, every fragrance is carefully inspected and securely packed before dispatch. Due to the personal nature of fragrance products and hygiene considerations, we maintain a strict but fair Return, Refund & Cancellation Policy to ensure the safety of our customers and the authenticity of our products.

This Policy applies to all purchases made through ANSAROUD.com and should be read together with our Terms & Conditions and Shipping Policy.

1. ABOUT US

ANSAROUD.com is owned and operated by ANK3R ENTERPRISES, a partnership firm registered in India.

Registered Office

426/2116, Mauzzam Nagar
Near Takiya Badar Ali Shah
Lucknow – 226003
Uttar Pradesh, India

Experience Centre

Shop No. 29
Lovelane Mens Market
Hazratganj
Lucknow – 226001

Customer Support

Phone & WhatsApp: +91 9580952449

Support Hours: 24 × 7

GSTIN: 09ACPFA3399F1ZX

2. ORDER CANCELLATION

Customers may cancel an order only before it has been dispatched from our warehouse.

Once an order has been dispatched, packed for shipment, or handed over to our logistics partner, it cannot be cancelled.

If your order is eligible for cancellation, any applicable refund will be processed to the original payment method within the timelines mentioned in this Policy.

ANSAROUD reserves the right to cancel any order at its sole discretion in situations including, but not limited to:

  • Product unavailability

  • Pricing or typographical errors

  • Suspected fraudulent activity

  • Payment verification failure

  • Regulatory restrictions

  • Operational limitations

  • Force Majeure events

Where applicable, customers will receive a full refund for payments successfully received.

3. RETURN ELIGIBILITY

Due to hygiene, safety and product integrity reasons, ANSAROUD does not accept returns for products simply because:

  • you changed your mind;

  • you no longer require the product;

  • you dislike the fragrance;

  • the fragrance differs from your personal expectations;

  • longevity or projection did not meet your preference;

  • another person recommended a different fragrance; or

  • the packaging differs slightly from website photographs.

Fragrance appreciation is highly subjective and varies depending on skin chemistry, climate, application method and personal preference. Such differences are not considered product defects.

4. RETURNS ACCEPTED ONLY FOR DAMAGED OR INCORRECT PRODUCTS

Returns may be accepted only if you receive:

  • a damaged product;

  • a broken bottle;

  • a leaking product;

  • an incorrect item; or

  • a product substantially damaged during transit.

All return requests are subject to verification and approval by ANSAROUD.

5. REPORTING A DAMAGED PRODUCT

To be eligible for a replacement or refund, you must notify ANSAROUD within 2 hours of delivery.

Claims reported after this period may not be accepted.

To submit a claim, you must provide:

  • a continuous, unedited unboxing video beginning before the shipping package is opened and continuing until the issue is clearly visible;

  • clear photographs of the damaged or incorrect product;

  • photographs of the outer packaging, shipping label and invoice (if available);

  • your order number; and

  • a brief description of the issue.

Failure to provide sufficient evidence may result in rejection of the claim.

6. UNBOXING VIDEO REQUIREMENT

A continuous, uninterrupted unboxing video is mandatory for all claims involving damage, leakage, missing items or incorrect products.

The recording must:

  • begin before opening the sealed shipping package;

  • clearly show all sides of the package;

  • capture the complete opening process without pauses or edits; and

  • clearly display the alleged issue.

Edited, incomplete, interrupted or reconstructed videos may not be accepted as valid evidence.

7. INSPECTION OF CLAIMS

Upon receiving your request, ANSAROUD may:

  • review the submitted evidence;

  • request additional information or photographs;

  • coordinate with the courier partner for investigation; and

  • verify the authenticity of the claim.

Our decision after investigation shall be final with respect to the eligibility of the claim under this Policy.

8. REPLACEMENT

Where a claim is approved, ANSAROUD may, at its sole discretion:

  • replace the damaged product with the same item;

  • replace it with an equivalent product if the original is unavailable; or

  • issue a refund in accordance with this Policy.

Replacement availability depends upon stock.

9. REFUNDS

Where a refund is approved, it will be processed within 7 business days from the date of approval.

Refunds will be issued using the original payment method wherever technically possible.

If the original payment method is unavailable or inactive, ANSAROUD may request alternate banking details to complete the refund.

Processing times by banks or payment gateways are outside our control and may vary.

10. CASH ON DELIVERY (COD) REFUNDS

For Cash on Delivery orders, approved refunds will be transferred to the bank account provided by the customer after successful verification.

Customers may be required to submit:

  • bank account details;

  • account holder name;

  • IFSC code; and

  • any additional verification reasonably required.

11. NON-RETURNABLE PRODUCTS

Unless damaged or supplied incorrectly, the following are not eligible for return, replacement or refund:

  • opened perfumes;

  • opened attars;

  • opened oud oils;

  • opened bakhoor;

  • reed diffusers;

  • air fresheners;

  • incense products;

  • gift boxes;

  • testers;

  • promotional items;

  • complimentary products;

  • clearance or final sale items;

  • products damaged due to misuse, improper storage or accidental handling after delivery.

12. PRODUCTS DAMAGED AFTER DELIVERY

ANSAROUD is not responsible for damage caused after successful delivery, including but not limited to:

  • accidental drops;

  • improper storage;

  • exposure to heat or direct sunlight;

  • leakage due to mishandling;

  • modification or tampering;

  • improper transportation by the customer; or

  • misuse contrary to product instructions.

13. FRAGRANCE PERFORMANCE DISCLAIMER

Fragrance performance varies from person to person.

Factors affecting performance include:

  • skin chemistry;

  • body temperature;

  • weather;

  • humidity;

  • storage conditions;

  • application technique; and

  • surrounding environment.

Differences in longevity, projection, dry-down or scent perception do not constitute manufacturing defects and are not valid grounds for return or refund.

14. NATURAL VARIATION

Many ANSAROUD products contain natural aromatic materials.

Minor variations in:

  • colour;

  • viscosity;

  • aroma profile;

  • sediment; or

  • maturation over time

are natural characteristics and do not indicate a defective product.

15. REFUSED SHIPMENTS

If a customer refuses delivery of an order without a valid reason accepted by ANSAROUD, the Company reserves the right to deduct applicable shipping, return shipping, payment gateway and handling charges before processing any eligible refund.

Repeated refusal of Cash on Delivery orders may result in the permanent removal of COD eligibility.

16. FRAUDULENT CLAIMS

ANSAROUD reserves the right to reject claims that are false, misleading, abusive or fraudulent.

Where fraudulent activity is suspected, we may:

  • refuse replacement or refund;

  • suspend customer accounts;

  • restrict future purchases;

  • disable Cash on Delivery;

  • report the matter to payment partners or relevant authorities; or

  • pursue remedies available under applicable law.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the total liability of ANSAROUD arising from any approved claim shall not exceed the amount actually paid by the customer for the affected product.

ANSAROUD shall not be liable for indirect, incidental, special or consequential losses arising from the purchase or use of any product.

18. CHANGES TO THIS POLICY

ANSAROUD reserves the right to amend, modify or update this Policy at any time without prior notice.

The latest version published on ANSAROUD.com shall apply to all future purchases.

19. CONTACT US

For assistance regarding cancellations, returns or refunds, please contact:

ANSAROUD Customer Support

Phone: +91 9580952449

WhatsApp: +91 9580952449

Support: 24 × 7

Email: support@ansaroud.com