Shipping policy

SHIPPING POLICY

Effective Date: 03 August 2026

Welcome to ANSAROUD. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products from ANSAROUD.com. By placing an order on our Website, you agree to this Shipping Policy in addition to our Terms & Conditions and other applicable policies.

1. ABOUT US

ANSAROUD.com is owned and operated by ANK3R ENTERPRISES, a partnership firm registered in India.

Registered Office

426/2116, Mauzzam Nagar
Near Takiya Badar Ali Shah
Lucknow – 226003
Uttar Pradesh, India

Experience Centre

Shop No. 29
Lovelane Mens Market
Hazratganj
Lucknow – 226001

Customer Support

📞 +91 9580952449

💬 WhatsApp: +91 9580952449

Support Hours: 24 × 7

GSTIN: 09ACPFA3399F1ZX

2. SHIPPING DESTINATIONS

ANSAROUD currently ships throughout India and to selected international destinations.

If your country is unavailable during checkout, please contact our support team before placing your order.

International shipping availability may change without prior notice due to customs regulations, carrier restrictions or operational requirements.

3. ORDER PROCESSING

Orders are generally processed within 4 hours after successful order confirmation during business operations.

Orders placed after working hours, on Sundays, public holidays or during exceptional circumstances may be processed on the next working day.

While we strive to dispatch every order as quickly as possible, dispatch timelines are estimates and may vary depending on order volume, product availability, weather conditions, courier operations or unforeseen circumstances.

4. SHIPPING PARTNER

ANSAROUD primarily ships orders through Shipway and its network of trusted courier partners.

Depending on your delivery location, your shipment may be fulfilled by courier services including, but not limited to:

  • Delhivery

  • Blue Dart

  • DTDC

  • XpressBees

  • Ekart

  • India Post

  • Other logistics partners associated with Shipway

The courier partner is selected automatically based on serviceability and efficiency.

5. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, ANSAROUD may offer free shipping promotions, which are subject to eligibility requirements and may be withdrawn or modified without prior notice.

6. ORDER CONFIRMATION

Once your order is successfully placed, you will receive an order confirmation via the contact details provided during checkout.

After your order has been dispatched, you will receive shipment confirmation along with tracking information, wherever available.

It is the customer's responsibility to provide accurate shipping details. ANSAROUD shall not be responsible for delays or failed deliveries arising from incorrect or incomplete address information.

7. ESTIMATED DELIVERY TIME

Estimated delivery timelines are:

Within India

  • Metro Cities: 2–5 Business Days

  • Tier II & Tier III Cities: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

International Orders

Delivery timelines vary depending upon destination country, customs clearance and local courier operations.

International deliveries may require additional time beyond the estimated schedule.

All delivery timelines are estimates only and are not guaranteed.

8. TRACKING YOUR ORDER

Customers may track their shipment using the tracking details shared after dispatch.

Tracking information may require up to 24 hours to become active after shipment has been handed over to the courier.

9. DELIVERY

Deliveries are carried out by independent logistics partners.

ANSAROUD is not responsible for delays caused by:

  • Natural disasters

  • Floods

  • Heavy rainfall

  • Government restrictions

  • Lockdowns

  • Customs inspections

  • Political disturbances

  • Strikes

  • Transportation disruptions

  • Force Majeure events

  • Incorrect delivery information provided by the customer

Delivery dates are estimates only and should not be interpreted as guaranteed delivery commitments.

10. INTERNATIONAL SHIPPING

International customers are responsible for ensuring that imported fragrance products are permitted under the laws of their destination country.

The customer shall be solely responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Local handling charges

  • Brokerage fees

  • Government levies

  • Clearance charges

These charges are not included in the purchase price unless expressly stated.

Failure to pay applicable customs charges resulting in return, confiscation or abandonment of the shipment shall not make ANSAROUD liable for any refund.

11. FAILED DELIVERY

A delivery may be considered unsuccessful if:

  • the customer is unavailable after reasonable delivery attempts;

  • the delivery address is incorrect or incomplete;

  • the customer refuses delivery;

  • customs clearance is not completed by the customer; or

  • delivery cannot be completed due to customer-related reasons.

If an order is returned to us due to the above reasons, ANSAROUD reserves the right to deduct applicable shipping, return shipping and handling charges before processing any eligible refund.

12. CASH ON DELIVERY (COD)

Cash on Delivery is available for selected serviceable locations within India.

ANSAROUD reserves the right to:

  • disable COD for certain pin codes;

  • require prepaid payment for selected orders;

  • refuse COD for high-value orders; or

  • suspend COD facilities for customers who repeatedly refuse delivery.

Repeated refusal of COD orders may result in permanent restriction of COD services.

13. PACKAGE INSPECTION

Customers are advised to inspect the outer packaging immediately upon delivery.

If the package appears tampered with, severely damaged or opened, customers should:

  • record a clear continuous unboxing video from the unopened package;

  • capture photographs of the package;

  • contact ANSAROUD immediately.

This documentation helps us investigate courier-related damage efficiently.

14. DAMAGED OR INCORRECT PRODUCTS

If you receive:

  • a damaged product;

  • a leaking bottle;

  • a broken item; or

  • an incorrect product,

you must notify ANSAROUD within 2 hours of delivery.

Claims submitted after this period may not be accepted.

To process your claim, customers must provide:

  • a continuous, unedited unboxing video beginning before the package is opened;

  • clear photographs of the product;

  • the order number; and

  • a brief description of the issue.

Failure to provide adequate evidence may result in rejection of the claim.

15. PARTIAL SHIPMENTS

Where an order contains multiple products, ANSAROUD reserves the right to dispatch items separately depending upon stock availability or operational requirements.

Customers will not be charged additional shipping solely because an order is split by ANSAROUD.

16. SHIPPING RESTRICTIONS

Certain fragrance products may be subject to transportation restrictions imposed by courier companies or aviation regulations.

ANSAROUD reserves the right to modify shipping methods or cancel orders where transportation restrictions apply.

17. FORCE MAJEURE

ANSAROUD shall not be liable for delays or inability to dispatch or deliver orders caused by circumstances beyond its reasonable control, including but not limited to:

  • Acts of God

  • Fire

  • Flood

  • Pandemic

  • Epidemic

  • War

  • Civil unrest

  • Government restrictions

  • Cyber incidents

  • Transportation failures

  • Labour strikes

  • Customs delays

  • Internet outages

In such cases, delivery commitments shall automatically stand extended until normal operations resume.

18. POLICY CHANGES

ANSAROUD reserves the right to amend this Shipping Policy at any time without prior notice.

The latest version published on ANSAROUD.com shall govern all future orders.

19. CONTACT US

For shipping assistance, please contact:

ANSAROUD Customer Support

📞 +91 9580952449

💬 WhatsApp: +91 9580952449

Support: 24 × 7

Email: support@ansaroud.com